Service Agreement Proposal for Training Services (fee-based training course agreement)
1. Subject-matter of the Agreement
1.1 Subject-matter — By means of this agreement, ECOTRE Valente S.r.l. (hereinafter "ECOTRE") organises and makes available to the Participant the training course called "SOLIDIFICATION COURSE 2027", to be held in Champéry (Switzerland) on the dates indicated in the official programme, in accordance with the arrangements, content and schedule communicated by ECOTRE. The agreement exclusively covers participation in the course and the training services provided therein, with all-inclusive hotel accommodation from 23 to 28 May 2027. Services relating to travel, transport and any other service not expressly indicated as included in the registration fee are excluded.
2. Price, payment and non-attendance
2.1 Price and payment terms — The participation fee, any applicable VAT or other taxes and the payment terms are indicated in the registration form and/or in the course information material. Unless otherwise expressly stated in writing by ECOTRE, payment must be made in full, in advance, by the deadline indicated in the registration form, as a condition for confirmation of the registration.
2.2 Participant's non-attendance – no refund — Non-attendance, partial attendance or early termination of the course by the Participant, for any reason not attributable to ECOTRE, shall not entitle the Participant to any refund, even partial, of the fee paid, nor to any credit or voucher, unless otherwise and specifically provided for in writing by ECOTRE. Any mandatory rights granted to the consumer under the applicable law remain unaffected.
2.3 Replacement of the Participant — Up to 5 (five) days before the start of the course, the Participant may request, at no additional cost, that his/her name be replaced by that of another person belonging to the same company/organisation, by written notice to ECOTRE and subject to written confirmation of acceptance by ECOTRE. The replacement does not give rise to any right to a refund of the fee paid.
3. Cancellation, postponement and changes to the course by ECOTRE
3.1 Right to cancel or postpone for justified reasons — ECOTRE reserves the right to cancel or postpone the course, in whole or in part, at any time, for justified reasons such as, by way of example but not limited to: an insufficient number of registrations, unavailability of lecturers due to unforeseeable causes, supervening organisational difficulties, force majeure events or acts of God. In such cases, ECOTRE shall promptly inform the Participants by sending a notice to the e-mail address provided at the time of registration.
3.2 Effects of definitive cancellation — In the event of definitive cancellation of the course for reasons attributable to ECOTRE, ECOTRE's sole obligation shall be to refund the amount of the registration fee actually paid by the Participant. This refund expressly excludes any further compensation or damages for costs and/or losses incurred by the Participant (including, by way of example: travel expenses, board, lodging, loss of earnings, loss of chance).
3.3 Effects of postponement or change of dates/venue — In the event of postponement of the course or changes to the dates or venue, ECOTRE shall offer the Participant: a) the possibility to attend the course on the new dates/at the new venue; or b) the possibility to transfer the fee to a subsequent edition of the same course, if scheduled; c) alternatively, a refund of the amount of the registration fee actually paid. In all of the above cases, any further compensation or damages of any kind shall be excluded, including – purely by way of example – travel, board and lodging costs already incurred by the Participant.
4. Force majeure and supervening impossibility
4.1 Force majeure clause — Neither party shall be liable for any failure to perform its contractual obligations where such failure is due to force majeure, meaning any unforeseeable, unavoidable event not attributable to the party invoking it, including, by way of example: natural disasters, epidemics or pandemics and related restrictive measures, acts of public authorities, general strikes, interruption of essential services, border closures, wars, riots or other events beyond the reasonable control of the party concerned.
4.2 Consequences of force majeure — In the event of a force majeure event that renders regular delivery of the course under the originally planned arrangements impossible or excessively onerous, ECOTRE may, at its sole discretion: a) postpone the course to another date; b) change the venue or the delivery method (for example by converting the course, in whole or in part, into an online course); c) cancel the course, in which case only the registration fee paid shall be refunded. The Participant accepts that, in such circumstances, he/she shall not be entitled to any further compensation or damages, and that ECOTRE shall not be liable for any expenses and/or indirect, consequential or other types of damages.
5. Travel, accommodation and third-party services
5.1 No role as package travel organiser — Unless otherwise expressly stated in writing, ECOTRE does not organise or sell package travels, stays, journeys, transport or accommodation services. Any indication of accommodation facilities, means of transport, restaurants or other third-party services is provided solely for information purposes and to facilitate the Participant's arrangements and does not entail any assumption of liability by ECOTRE for such services.
5.2 Liability for third-party services — Any contractual relationship concerning transport, accommodation, board and, in general, services additional to the course shall exist directly between the Participant (or his/her organisation) and the relevant third-party providers, who shall remain solely responsible for the performance of such services. ECOTRE shall not be liable for disruptions, non-performance or wrongful acts attributable to such parties, nor for any damages, costs or inconveniences suffered by the Participant in connection with said services.
6. Limitation of liability
6.1 Exclusion of indirect damages — In no event shall ECOTRE be held liable for indirect or consequential damages, such as – by way of example and without limitation – loss of profit, loss of earnings, loss of opportunities, reputational damage, or damages arising from delays of means of transport or from disruptions at accommodation facilities, except as mandatorily provided for by the applicable law.
7. Governing law and jurisdiction
7.1 Governing law — This agreement shall be governed by Italian law. For any matter not expressly provided for herein, the provisions of Italian law shall apply and, where relevant, the regulations of the European Union on international contracts.
7.2 Jurisdiction (B2B) — For any dispute relating to the validity, interpretation, performance or termination of this agreement, the courts of Brescia (Italy) shall have exclusive jurisdiction, to the exclusion of any other concurrent court, without prejudice to any courts that are mandatory in favour of the consumer under the applicable provisions.
